Abdulnabi, S. M. (2024). Issues and challenges of implementing e-governance in developing countries: a comprehensive analysis of civil service models. Cogent Business & Management, 11(1), 2340579.
Adler, M. & Ziglio, E. (1996). Gazing into the oracle. Bristol, PA: Jessica Kingsley.
Aichhlozer, G., & Schmutzer, R. (2000). Organizational challenges to the development of electronic government. In Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00), IEEE Press.
Alam, S., & Hassan, S. (2011). Problems when implementing egovernance systems in developing countries: a quantitative investigation of implementation problems in Bangladesh. Master’s thesis in Informatics, University of Boras.
Allen, B.A., Juillet, L., Pacquet, G., & Roy, J. (2001). E-governance and government online in Canada: partnerships, people, and prospects. Government Information Quarterly, 18, 93-104.
APT (Asia-Pacific Telecommunity). (2012). APT report on e-government implementation in Asia-Pacific developing countries and its challenges and obstacles. ASTAP/REPT 5 (ASTAP20, Bangkok, 2012).
Backus, M. (2001). E-governance in developing countries. IICD Research Brief, 1(3), 1-51.
Bedi, K., Singh, P.J., & Srivastava, S. (2001). Government net, new governance opportunities for India. New Delhi: Sage.
Bhatnagar, S.C. & Bjorn-Andersen, N. (1990). Information technology in developing countries. Elsevier, North-Holland, Amsterdam.
Butt, S. (2022). Challenges and Benefits of E-Governance in the Education Sector of Pakistan during COVID-19. Pakistan Social Sciences Review, 6(2), 576-591.
Csetenyi, A. (2000). Electronic government: perspectives from e-commerce. In Proceedings of the 11th International Workshop on Database and Expert Systems Applications (DEXA'00), IEEE Press.
Dalkey, N. C. (1975). Towards theory of group estimation. In H. A. Linstone, & M. Turoff (Eds.) The Delphi method techniques and applications, 231-256, Massachusetts: Addison-Wesley Publishing.
Dash, S. S., Sethi, I. P. S., & Gupta, O. P. (2016). Measuring performance outcome of e-Governance projects through eTaal. Proceedings of the 3rd International Conference on Computing for Sustainable Global Development (INDIACom).
Devendra, D. P. (2010). Measuring e-governance as an innovation in the public sector. Government Information Quarterly, 27, 41–48.
DITa. (2010). Quality assurance framework (QAF) for e-governance applications. Dept. of IT, India.
DITb. (2010). Conformity assessment requirements for quality assurance in e-governance. Dept. of IT, India.
EAF. (2004). E-governance assessment frameworks for E-governance (assessment & replication) division, E-governance and e-rural group. National Institute for Smart Government (NISG).
Elkadi, H. (2013). Success and failure factors for e-government projects: A case from Egypt. Egyptian Informatics Journal, 14, 165–173.
Fish, L. S., & Busby, D. M. (2005). The Delphi method. In D. H. Sprenkle & F. P. Piercy (Eds.), Research Methods in Family Therapy, 2nd Ed, New York: Guilford.
Gavriluță, N., Stoica, V., & Fârte, G. I. (2022). The official website as an essential E-governance tool: A comparative analysis of the Romanian cities’ websites in 2019 and 2022. Sustainability, 14(11), 6863.
Georgiadou, Y., Rodriguez-Pabon, O., & Lance, K. T. (2006). Spatial data infrastructure (Sdi) and e-governance: A quest for appropriate evaluation approaches. Journal of the Urban and Regional Information Systems Association, 18 (2), 43-55.
Heeks, R. (2003). Most e-government for development projects fail: how can risks be reduced? Government Working Paper Series, Institute for Development Policy and Management, University of Manchester, Manchester, U.K.
Heeks, R. (2006). Understanding and measuring eGovernment: International benchmarking studies. UNDESA Workshop, Budapest, Hungary.
http://www.eval.org/Publications/GuidingPrinciples.asp
http://www.i4donline.net/issue/nov03/quantifying.htm
http://www.unesco.org
Humphrey-Murto, S., Wood, T. J., Gonsalves, C., Mascioli, K., & Varpio, L. (2020). The delphi method. Academic Medicine, 95(1), 168.
Hurteau, M., Houle, S., & Mongiat, S. (2009). How legitimate and justified are judgments in program evaluation?. Evaluation, 15, 307-319.
Isah, I. S., Chiroma, A. A., & Dance, A. M. (2024). Assessment of E-Governance Implementation on Service Delivery in Nasarawa State University, Keffi (2017-2021). AKSU Journal of Administration and Corporate Governance, 1(1), 89-100.
Juri, P. (1971). The Delphi method: substance, context, a critique and an annotated bibliography. Socio-Economic Planning Sciences, 5 (1), 57-71.
Kanchanawasee, S. (1994). Evaluation theory. Bangkok: Chulalongkorn University Press.
Klijn, E. H., Sierra, V., Ysa, T., Berman, E., Edelenbos, J., & Chen, D. Y. (2016). The influence of trust on network performance in Taiwan, Spain, and the Netherlands: A cross-country comparison. International Public Management Journal, 19(1), 111-139.
Kuzior, A., Pakhnenko, O., Tiutiunyk, I., & Lyeonov, S. (2023). E-governance in smart cities: Global trends and key enablers. Smart Cities, 6(4), 1663-1689.
Landeta, J. (2006). Current validity of the Delphi method in social sciences. Technological Forecasting and Social Change, 73(5), 467-482.
Lang, T. (1998). An overview of four future methodologies. Retrieved August 13, 2012, from http://www.soc.hamaii.edu/~future/j7/LANG.html.
Lee, T. D., Lee-Geiller, S., & Lee, B. K. (2021). A validation of the modified democratic e-governance website evaluation model. Government Information Quarterly, 38(4), 101616.
Lee-Geiller, S., & Lee, T. D. (2019). Using government websites to enhance democratic E-governance: A conceptual model for evaluation. Government Information Quarterly, 36(2), 208-225.
Lenk, K. & Traunmuller, R. (2000). A Framework for electronic government. In Proceedings of DEXA2000, IEEE press, 271-277.
Linstone, H. A., & Turroff, M. (2002). The Delphi method: Techniques and applications. Journal of Marketing Research 18(3), 210-233.
Madon, S. (2004). Evaluating the developmental impact of e-governance initiatives: an exploratory frame work. EJISDC, 20 (5), 1-13.
Mahapoonyanont, N., Mahapoonyanont, T., & Samrit, S. (2012). The development of a project evaluation model for basic education Institutions. Procedia - Social and Behavioral Sciences, 46, 277–282.
Margetts, H., & Dunleavy, P. (2002). Cultural barriers to e-government. In Better Public Services through e-government: Academic Article in support of better public services through e-government, National Audit Office, London, UK.
McGill, R. (1997). Civil service reform in developing countries: a strategic perspective from an institutional development base. International Journal of Public Sector Management, 10 (4), 254- 267.
Meyerhoff, N. M. (2016). E-governance and stage models: Analysis of identified models and selected Eurasian experiences in digitising citizen service delivery. International Journal of Electronic Government Research, 12(2), 107−141.
MoUD. (2010). Toolkit for monitoring and evaluating for e-governance under JNNURM. MoUD, India.
Mykhalchenko, O. (2022). E-governance in the management decision-making process. Ekonomichnyy analiz, 32(1), 81-94.
Navarra, D.D. (2007). The architecture of global ICT programmes: a case study of e-governance in Jordan. Proceedings of the 9th International Conference on Social Implications of Computers in Developing Countries, São Paulo, Brazil.
Norman, D., & Olaf, H. (1963). An experimental application of the Delphi method to the use of experts. Management Science, 9(3), 458-467.
Okezie, C.C., Kennedy, O. C., & Chidiebele, U. C. (2013). Performance analysis of smart infrastructure model for E-governance integration. Academic Research International, 4 (4), 219-231.
Pandey, J. K. (2023). Public trust and collaborative e-governance performance: a study on government institutions and services. Transforming Government: People, Process and Policy, 17(4), 510-531.
Pathak, R. D., Singh, G., Belwal, R., & Smith, R.F.I. (2007). Governance & corruption – developments and issues in Ethiopia. Public Organization Review, 7(3), 195-208.
Pina, V., Torres, L., & Acerete, B. (2007). Are ICTs promoting government accountability? A comparative analysis of e-governance developments in 19 OECD countries. Critical Perspectives on Accounting, 18(5), 583–602.
Pintea, M. O. (2012). Performance evaluation: Literature review and time evolution. Annals of University of Oradea, Economic Science Series, 21(1), 753-758.
Potnis, D. D. (2010). Measuring e-Governance as an innovation in the public sector. Government Information Quarterly, 27 (1), 41–48.
Raei, B., & Baradaran, V. (2023). A Staged Capability Maturity Model for E-Governance Based on Classification of the Evaluation Components. Public Administration Perspective, 14(2), 93-137.
Rhodes, W. R. (2000). Public administration and governance. In Debating governance: authority, steering, and democracy, Oxford University Press.
Rowe, G., & Wright, G. (1999). The Delphi technique as a forecasting tool: issues and analysis. International Journal of Forecasting, 15(4), 353-375.
Sangeetha, G., & Rao, L. M. (2016). Modelling of E-governance framework for mining knowledge from massive grievance redressal data. International Journal of Electrical and Computer Engineering (IJECE), 6(1), 367-374.
Sarkar, S. (2007). E-Government adoption and diffusion. National Informatics Centre, Bidyut Bhavan, Saltlake, Kolkata.
Saxena, K.B.C. (2005). Towards excellence in e-governance. International Journal of Public Sector Management, 18 (6), 498–513.
Shailendra, C., Palvia, J., & Sharma, S.S. (2007). E-Government and E-Governance: definitions/domain framework and status around the world. In Foundations of e-government, A. Agarwal et al. Ed. CSISIGeGOV, 2008, 1-12.
Shaxnoza, J. (2024). Impact of E-Governance on Public Service Efficiency. International Journal of Law and Policy, 2(10), 31-47.
Sheila, V.S. (2005). E-governance at the local government level in the Philippines: An assessment of city government websites. Philippine Journal of Development, 32 (2), 135-168.
Sheridan, W., & Riley, T.B. (2006). Common wealth center for e-Governance. E-Gov Monitor.
Singh, A. (2013). A Critical impulse to e-governance in the Asia Pacific. Springer.
Skulmoski, G. J., Hartman, F. T., & Krahn, J. (2007). The Delphi method for graduate research. Journal of Information Technology Education, 6, 1-21.
Sourani, A., & Sohail, M. (2015). The Delphi method: Review and use in construction management research. International journal of construction education and research, 11(1), 54-76.
Sozen, S., & Shaw, I. (2002). The international applicability of ‘new’ public management: lessons from Turkey. International Journal of Public Sector Management, 15 (6), 475-486.
Stiglitz, J., Orszag, P., & Orszag, J. (2000). The Role of government in a digital age. http://www.ccianet.org/
Suri, P. K. (2022). Effectiveness of strategy implementation and e-governance performance. Evaluation and Program Planning, 92, 102063.
Suri, P.K., & Sushil (2017). Strategic Planning and Implementation of E-Governance. Springer.
Tan, W., & Subramanian, R. (2005). E-Government: Implementation policies and best practices from Singapore. Electronic Government strategies and implementation, Idea Group Publishing, 305-324.
Turner, M., Hulme, D., & McCourt, W. (2015). Governance, administration & development: Making the state work. Macmillan Press.
Umbach, G., & Tkalec, I. (2022). Evaluating e-governance through e-government: Practices and challenges of assessing the digitalisation of public governmental services. Evaluation and program planning, 93, 102118.
UN (2014). UN E-Government Survey 2014: E-government for the future we want. United Nations, New York.
UNDP. “E-Governance in Azerbaijan”. http://www.un-az.org/undp/doc/egov/intro.php
Working Group on E-Government in the Developing World. (2002). Roadmap for e-government in the developing world. Pacific Council on International Policy, http://www.pacificcouncil.org
Wu, J., & Guo, D. (2015). Measuring e-government performance of provincial government website in China with slacks-based efficiency measurement. Technological Forecasting & Social Change, 96, 25–31.
Yong, J.S.L., & Koon, L.H. (2003). E-government: enabling public sector reform, In e-government in Asia: Enabling public service innovation in the 21st century. Yong, JSL (ed.), Times Media, Singapore, 3-21.
Young, D.E. (2007). Effective leadership characteristics for student performance as perceived by high performing Texas High School principals: A Delphi study. PhD Thesis, Texas A & M University.
Yousuf, M. (2007). Using experts’ opinion through Delphi technique. Practical Assessment, Research & Evaluation, 12(4), 1–8.
Zhang, J. (2006). Good governance through e-governance? Assessing China's e-government strategy. Journal of E-Government, 2(4), 39-71.
Zwahr, T., Finger, M., & Mueller, P. (2005). More than digitization—The transformative potential of E-Governance: An exploratory case study. Proceedings of the 38th Hawaii International Conference on System Sciences.
